Compare · Hire or buildChecked 27 September 2026
What are the alternatives to hiring for operations?
Four, besides the hire: keep doing the work by hand, buy subscriptions and add an assistant, pay a dev shop or freelancer to build something, or have a system built around how your company runs and kept current after launch. They differ in what they cost up front, what they cost every month, and who keeps the result current.
| What it costs you | Fitted to how you work | Who keeps it current | |
|---|---|---|---|
| By hand | your founder’s hours | yes | the founder, until they can’t |
| Subscriptions plus an assistant | a seat per person, every month | you work the way they allow | the vendors, on their roadmap |
| A dev shop or freelancer | capital once | at launch | nobody; it falls behind |
| A hire or an offshore team | a salary, every month | once they have learned it | the hire, while they stay |
| A system, built and run | a fixed price, then a monthly run | made for one company | OCTYN |
A hire carries one role, for as long as they stay.
A system carries the work that repeats, and is kept current by whoever runs it.
What each one costs
A hire is a salary every month, plus the weeks before they know how your company works, plus the gap when they leave. A dev shop is capital once, and a result that stops matching your company the month something changes. Subscriptions are a seat per person every month, and a way of working the vendor chose.
A built system is a fixed price up front and a monthly fee to run it. The difference is who absorbs change: when your process, your channels or the parts underneath move, the system is re-set rather than rebuilt or re-hired.
What a system does not replace
The people. It takes the repeated part of the work: reading what comes in, routing it, chasing what is waiting, keeping one record, and showing what is stuck. The judgement stays with your team, and every step you mark as a person’s waits for that person.
How to tell which one you need
- Count the hours your team spends on work that repeats every week. If it is a few, keep doing it by hand.
- Look at how much of it needs judgement. If most of it does, hire.
- Check whether the process has settled. If it changes every month, wait before building anything.
- If the work repeats, the process has settled and the hours grow with the company, that is the case for a system.
When the alternative is the right call
Hire when most of the work is judgement: relationships, negotiation, decisions nobody has written down. A system prepares that work; a person still does it.
Keep doing it by hand when it happens a few times a month. Mapping and building would cost more than the hours it gives back.
Stay on subscriptions while your process is still settling. A system fitted to a process that is still moving fixes the wrong one in place.
Bring the version of this question that is about your company.
The first conversation is with the people who would build it. If there is a fit, the Consult comes next.