Running (our own)Part of operations systems
What is Agency Ops?
Agency Ops is one inbox for a services business. WhatsApp, email, Telegram and direct messages land in one conversation record and are sorted as they arrive, with the client pipeline kept on the same data. A conversation that stalls is followed up instead of being quietly lost. OCTYN runs its own client work on it.
Architecture
How it is built.
- 01captureWhatsApp, email, Telegram and direct messages, as they arrive.
- 02sortEach message is sorted on arrival and joined to its thread.
- 03one recordOne conversation record per client, whatever the channel.
- 04pipelineThe client pipeline kept on the same data.
- 05follow throughA conversation that stalls is followed up.
In our own operation
What Agency Ops does at OCTYN.
OCTYN runs its own client work on Agency Ops: conversations land in one record whichever channel they arrived on, and the pipeline reads from the same data.
It sits behind access control for OCTYN’s own use, and it is built to be fitted to another services business.
Dated figures
The record.
- Four channels in one conversation store
- Recorded 6 July 2026
The same system, fitted to your company.
The first conversation is with the people who would build it. If there is a fit, the Consult comes next.