What is Agency Ops?
Agency Ops is one inbox for a services business. Email, Slack and DMs land in a single thread-level state and get classified on arrival, with a campaign pipeline sitting on top of the same store. Conversations that stall get an automatic follow-up instead of being quietly lost.
What it replaces
Four channels, four inboxes, and the deal that went cold because the reply arrived on WhatsApp.
How it works
Email, Slack, and DM land in one thread-level state, classified on arrival. Conversations that stall get an automatic follow-up.
What it does
- WhatsApp, email, Telegram and DMs in one thread store
- Classified on arrival
- Campaign pipeline on the same data
- Automatic follow-up when a thread stalls
Running in production
OCTYN runs this shape on its own operation before selling it. These are the ones you can go and look at.
- Agency Ops: Multi-channel inbox with AI-assisted replies across WhatsApp, Email, Telegram, X DMs. Internal · CF-Access gated, recorded 2026-07-06.
- sentry-telegram-relay: Cloudflare Worker that pipes Sentry alerts into a Telegram supergroup. Internal, recorded 2026-07-06.
How it gets built
Every engagement opens with a consult that sizes the version for your operation. Build ships a first surface in week one, then two more sprints, async by default, with a written update every Friday. At the end you keep the system, the code and the docs, and you decide whether OCTYN keeps running it or hands it over.
Want to see what a Agency Ops looks like on your operation?
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